Frequently Asked Questions

The Home Energy Protection Plan is a monthly coverage that protects your home's essential systems—HVAC, electrical, plumbing, and more. For one low monthly fee added to your utility bill, we cover repairs and replacements when these systems break down. No deductibles, no surprises.

Traditional home warranties often have hidden exclusions, claim limits, and high service fees. ServiceOne is different: $0 service calls, no deductibles, and straightforward coverage that actually makes sense. Plus, it appears on your utility bill so you don't have another payment to track.

No inspection required! Unlike traditional home warranties that make you prove your systems are in good condition, ServiceOne covers your systems as-is from day one. Just add it to your bill and you're protected.

ServiceOne is available in all 50 states and Washington D.C. Our network of licensed technicians covers both metropolitan and rural areas. Enter your zip code or call us to confirm service in your area.

Coverage depends on your plan. Essential covers heating and cooling systems. Plus adds electrical panel and wiring. Premium covers everything plus water heaters, leak detection, and more. All plans include 24/7 emergency support.

Yes, each plan has coverage limits per claim ($1,500 to $5,000 depending on your plan). Most repairs are well within these limits. If a repair exceeds the limit, we'll work with you on options.

Unlike traditional warranties, we cover systems as they exist on day one of your coverage. You don't need to prove systems were working perfectly before you signed up.

Just call our 24/7 hotline. We'll verify your coverage, dispatch a licensed technician to your home, and keep you updated throughout the process. It's that simple.

We aim to dispatch a technician within 48 hours for standard service requests. For emergencies, we'll connect you with a technician right away. Priority customers (Premium plan) get faster scheduling.

Yes. All ServiceOne technicians are fully licensed, insured, and vetted. They're required to meet strict quality standards and undergo background checks before joining our network.

Plans start at $9.99/month for Essential coverage. Plus is $19.99 and Premium is $29.99. There's no enrollment fee, no service fee when you use your coverage, and no deductibles.

Yes! Cancel at any time with no cancellation fees. Just call us or contact your utility provider. We'll cancel your coverage at the end of your current billing period.

No long-term contracts. ServiceOne is month-to-month. You can cancel whenever you want with no penalties or fees.