Please read these terms carefully before using ServiceOne Home Protection services. These terms govern your use of our protection plans and services.
By accessing or using the ServiceOne Home Protection website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you ("you," "your," or "Subscriber") and ServiceOne Home Protection ("ServiceOne," "we," "us," or "our") regarding your use of our home energy protection plans and related services.
Important: These Terms should be read in conjunction with our Privacy Policy, which describes how we collect, use, and protect your personal information.
Protection for heating, ventilation, and air conditioning systems including repairs and replacement.
Coverage for electrical panels, wiring, outlets, and other home electrical components.
Protection for water heaters including traditional tank and tankless systems.
Coverage for pipes, drains, and plumbing emergencies.
Protection for major home appliances as specified in your plan.
Round-the-clock customer support and emergency service dispatch.
Note: Specific coverage details, limits, and exclusions are defined in your selected protection plan agreement. Please review your plan documents for complete coverage information.
Understanding what is and isn't covered helps you make informed decisions about your protection plan.
Disclaimer: ServiceOne's liability is limited to the coverage amounts specified in your plan. We are not responsible for incidental, consequential, or indirect damages including property damage or loss of use.
Monthly premiums are conveniently added to your utility bill or charged to your designated payment method. We accept major credit cards, bank transfers, and debit cards.
Coverage begins on your enrollment date. Monthly premiums are billed in advance. Annual plans are available with a discount and billed once per year.
If a payment fails, we will notify you and attempt to process the payment again. After 30 days of failed payments, your coverage may be suspended. A reinstatement fee may apply.
We reserve the right to adjust pricing with 30 days' advance notice. Any price changes will take effect at your next billing cycle and will not affect current coverage until renewal.
Cancel within 30 days for a full refund if not satisfied
Call, email, or request cancellation through your account
Coverage ends at the end of your paid billing period
If you have a concern about a claim decision or service, please contact our customer service team first. Many issues can be resolved through direct communication.
If the issue is not resolved to your satisfaction, you may request escalation to our supervisory team or file a formal complaint through our internal review process.
Any dispute, claim, or controversy arising from these Terms or your use of ServiceOne services shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.
These Terms shall be governed by and construed in accordance with the laws of the State of [STATE], without regard to its conflict of law provisions. Any legal action shall be brought in the state or federal courts located in [STATE].
Questions about these Terms and Conditions? Our team is here to help you understand your rights and responsibilities.
Monday - Friday: 8:00 AM - 8:00 PM ET
Saturday: 9:00 AM - 5:00 PM ET
Sunday: Closed
Emergency service available 24/7