Your privacy matters to us. Learn how ServiceOne Home Protection collects, uses, and safeguards your personal information.
ServiceOne Home Protection ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our home energy protection plans.
This policy applies to all users of our website and services, including homeowners enrolled in our protection plans and ESCO (Energy Service Company) partners. By using our services, you consent to the practices described in this Privacy Policy.
We use your information to provide, maintain, and improve our home protection services, process service requests, and coordinate with our network of technicians.
Your information is used to process payments, send billing statements, handle refunds, and manage your account subscription.
We use your information to respond to your inquiries, resolve service issues, and provide technical support when you need assistance.
We analyze usage patterns and feedback to improve our services, develop new features, and enhance the customer experience.
We may send you important updates about your coverage, service notifications, and promotional information (with your consent where required).
We do not sell your personal information. Here are the limited circumstances where we may share your data:
We share information with technicians, contractors, and service providers who perform repairs on your behalf.
If you enrolled through an ESCO partner, we may share enrollment and service information with that utility company.
We may disclose information when required by law, court order, or to protect our legal rights.
All third parties with whom we share your information are contractually obligated to protect your data and use it only for the purposes we specify.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction.
We use cookies and similar technologies to enhance your browsing experience and analyze site usage.
Required for website functionality and security
Help us understand how visitors use our site
Used to deliver relevant advertisements
You have control over your personal information. Here are the rights you possess:
Request a copy of all personal information we hold about you
Update or correct any inaccurate personal information
Ask us to delete your personal information (subject to legal requirements)
Unsubscribe from marketing communications at any time
We retain your information for as long as your account is active or as needed to provide services. Information may be retained longer for legal compliance, dispute resolution, or fraud prevention purposes.
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
We will respond to your request within 30 days. For urgent matters, please call our customer service line.